FAQ

Frequently Asked Questions

Where do you ship?

We currently ship within Canada.

How long does delivery take?

Orders are normally processed in 1–2 business days. Standard Shipping is free, and estimated transit time after shipment is 4–6 business days. Weekends and Canadian statutory holidays are excluded. Delivery estimates are not guarantees.

How do I track an order?

When tracking is available, we send a tracking link to the email address used at checkout after shipment.

Can I change or cancel an order?

Contact us as soon as possible. We will try to help before shipment, but a change or cancellation is not guaranteed once fulfilment has started.

What is the return window?

You may request an eligible return within 30 days after delivery. The item must be unused, in original condition, and in its original packaging with proof of purchase.

When will I receive a refund?

After an eligible return is received and approved, we issue the refund to the original payment method within 10 business days. Your bank or payment provider may need additional time to post it.