Shipping Policy

Last updated: November 11, 2026

Sennheiser currently ships orders within Canada. Prices and checkout totals are shown in Canadian dollars (CAD).

Standard Shipping

Standard Shipping is free. Orders are normally processed within 1–2 business days. After shipment, estimated transit time is 4–6 business days. Weekends and Canadian statutory holidays are not business days. Delivery times are estimates and are not guaranteed.

Tracking

When tracking is available, the tracking link is sent to the email address used for the order after shipment.

Address changes

Review the shipping address before submitting the order. If an address is incorrect, contact us as soon as possible. We cannot guarantee that an address can be changed after the order has shipped.

Delays, loss, damage, and misdelivery

Carrier delays can occur because of weather, peak volumes, remote destinations, service disruptions, or other events outside our control. If tracking has not updated, a package appears lost, arrives damaged, or is delivered to the wrong location, contact us with the order number and relevant photos or tracking details. We will review the shipment with the carrier and explain the available next step.

Contact

Sennheiser
34 Dean Dr
Hay River NT X0E 0R6, Canada
Email: Support@sennheiserlifes.com
Phone: (782) 769-1796