Refund Policy

Last updated: November 11, 2026

We want you to be satisfied with your purchase from Sennheiser. This policy applies to orders delivered in Canada.

30-day return window

You may request a return within 30 days after the product is delivered. The item must be unused, in its original condition, and returned with its original packaging, accessories, manuals, and proof of purchase or order number.

Starting a return

Contact Support@sennheiserlifes.com before sending an item back. If the return is eligible, we will provide return instructions and a prepaid return label or other merchant-paid return method. Items sent without prior authorization may not be accepted.

Damaged, incomplete, or incorrect items

Inspect your order when it arrives. If an item is damaged, missing parts, or not the item ordered, contact us promptly with the order number and clear photos so we can review the issue and arrange an appropriate solution.

Refunds

After the return is received and inspected, approved refunds are issued to the original payment method within 10 business days. Your bank or payment provider may require additional time to post the credit. We will notify you if the return cannot be approved and explain the reason.

Order changes and cancellations

Contact us as soon as possible if you need to change or cancel an order. We will try to help before shipment, but changes or cancellations are not guaranteed once fulfilment has started.

Canadian consumer rights

This voluntary return policy does not limit any rights or remedies available under applicable Canadian provincial or territorial consumer protection law, including rights relating to defective or misrepresented goods.

Contact

Sennheiser
34 Dean Dr
Hay River NT X0E 0R6, Canada
Email: Support@sennheiserlifes.com
Phone: (782) 769-1796