Terms of Service

Last updated: November 11, 2026

These Terms govern your use of the Sennheiser online store and purchases made through it. By using the site or placing an order, you agree to these Terms and the policies linked from the site.

Eligibility and accounts

You must be able to enter into a binding contract in your province or territory. You are responsible for information submitted through your account and for keeping account credentials confidential.

Product information

We aim to describe products, compatibility, specifications, colours, and images accurately. Screen settings and manufacturer updates can cause minor differences. Contact us before ordering if a specification is essential to your purchase.

Prices, taxes, and availability

Prices are shown in Canadian dollars (CAD) unless stated otherwise. Discounts, applicable taxes, and shipping charges are confirmed at checkout. Products and quantities are subject to availability. We may correct errors and may refuse or cancel an order where information is materially incorrect, stock is unavailable, payment is not authorized, or fraud is suspected. If we cancel an paid order, we will return the amount charged.

Orders and payment

An order confirmation acknowledges receipt of your order and does not guarantee acceptance. Payment is processed through Shopify checkout and participating payment providers. Available payment methods are displayed at checkout.

Acceptable use

You may not use the site for unlawful, fraudulent, abusive, or harmful activity; interfere with security or operation; introduce malicious code; scrape or copy content in violation of applicable law; or infringe intellectual property or privacy rights.

Intellectual property

Store content, layout, graphics, and trademarks are owned by their respective owners and are protected by applicable law. No licence is granted except the limited right to use the site for personal shopping.

Third-party services and links

The store relies on Shopify and may link to third-party services. Third parties operate under their own terms and privacy practices. We are not responsible for third-party content or services except as required by law.

Shipping, returns, and privacy

The Shipping Policy, Refund Policy, and Privacy Policy form part of these Terms. If a mandatory Canadian consumer protection rule conflicts with these Terms, the mandatory rule applies.

Liability

To the extent permitted by law, the site and services are provided without warranties beyond those that cannot legally be excluded. We are not liable for indirect or consequential losses arising from use of the site or products. Nothing in these Terms excludes liability or statutory rights that cannot be excluded under applicable Canadian law.

Changes

We may update these Terms by posting a revised version with a new effective date. Changes apply prospectively unless law requires otherwise.

Governing law and contact

These Terms are governed by the laws applicable in the Northwest Territories and the federal laws of Canada applicable there, without limiting mandatory consumer rights in your province or territory.

Sennheiser
34 Dean Dr
Hay River NT X0E 0R6, Canada
Email: Support@sennheiserlifes.com
Phone: (782) 769-1796